77 Moraga Way Suite G, Orinda, CA 94563
Convenient Access with eStatements
At Summit ENT, our goal is to provide our patients with the best experience possible when interacting with our practice. That’s why we’re pleased to offer a new way to receive your statements, online, from virtually anywhere.
With eStatements, you can:
- Get free, convenient, and secure online access to your account statements.
- View all the same information as a paper statement, with the benefit of receiving it online.
- Access your bills securely online at your convenience.
- Print and save statements on your computer for future reference.
- View your statement history for up to 18 months.
- Reduce your paper clutter and keep confidential information out of your mailbox.
- Make payments online with Online Bill Pay and save on the postage and check costs and extra trips to the mailbox.
Frequently Asked Questions
- What are eStatements?
eStatements are simply your regular account statements in a format that's viewable online. - Do eStatements contain the same information as my paper statements?
Yes. eStatements are required to have the same information as paper statements. - What are the benefits of eStatements?
eStatements are generally available within 24 hours from the time of processing. In comparison, paper statements that need to be printed, stuffed into envelopes, sealed, metered and mailed can take up to two weeks to be received. In addition, eStatements help cut down on paper clutter. And because eStatements are not delivered by postal mail, the possibility of your statement ending up in the wrong person's hands is eliminated. - Do I need special software to view my eStatements?
Access to your eStatements is available on any computer with Internet and email access. You will need the free Adobe Reader to view and print your eStatements. If you do not have this program installed, a free version can be found by going to: http://get.adobe.com/reader. - Can eStatements be printed and saved? Yes. eStatements are delivered in PDF format and can be easily printed and saved to your hard drive for retrieval anytime.
- How do I register for eStatements?
To register for eStatements you must have an online account on the Summit ENT website. To register, follow the Patient Login link. During registration, you will have the option to select electronic statement delivery. Once an online account is established, you can always update your preferences by clicking into “Change my Preferences”. - How will I know when I can view my statement?
You will receive an email notification whenever a new statement is available for viewing. - How many months of statements can I access?
Your eStatements will start to accumulate from the time you register for the service. The eStatements will progressively build up until they reach 18 months worth of eStatements history. We recommend that you save a copy of each eStatement on your computer hard drive so you will have a continuous history starting at the time of registration. - What if I have multiple accounts linked together?
Depending on how your online account is setup, you may receive duplicate copies of the same statement online. You only need to respond and pay against one of them. - Are eStatements legally admissible?
Yes, eStatements are legally admissible documents of your account information. They contain all the components and disclosures required by law. - What do I do if I'm having trouble viewing my statement?
Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your computer's ability to connect with secure sites. You may also be using an older version of your browser. If you are unable to troubleshoot the problem, you can easily switch back to paper statements by updating your preferences. - What do I do if my e-mail address changes?
You can provide your new e-mail address for eStatements notification by clicking into "Change My email address" from the "My Patient Page". - How do I opt out of eStatements and go back to paper statements?
If you sign up for eStatements, and then change your mind, you can simply login to your account and change your account preference. In other words, you have nothing to lose by giving it a try.